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Newsletter
About Us
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What is Eparts UK?
Eparts UK is a mobile phone parts distributor serving retailers and repair shops both domestically and internationally. We are known for providing quality products and services. For more information, please check out our About Us page.
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What hours are you open?
Our hours of operation are Monday through Friday from 10 AM to 5 PM GMT, and we are closed on Saturday & Sunday.
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Do I need a business to purchase from you?
No, you don’t need a business to buy from us. Our products are available to everyone — whether you’re shopping for personal use or for your business.
Returns & Warranty
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How do I return an item?
We really hope you love every item you purchase, however, if you do need to make a return you’re welcome to do so within 30 days of receipt.
When returning items to us, please include a note inside your return with your order number and the name and address used when placing the order.
All returned items must be sent back to us unopened, unused and in their original condition. We reserve the right to refuse an exchange or refund if items are non-saleable. -
How can I check the status of my return?
You can check the status of your return in the "My account/My returns" section of your account dashboard. If it shows "Processing," it means your return is either still in transit or has not yet been completed. If it shows "Completed," your return has been finalized and refunded to you.
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Can I exchange an item?
Sadly we do not currently offer exchanges. However, you are more than welcome to return an item back to us within 30 days of receipt. Please read through our returns policy and take note of any non-refundable items.
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Why was my return rejected?
If an item from your return was rejected, it likely did not meet the criteria of our return policy. We offer a 3 month warranty on all parts, provided there is no internal or physical damage to the part. However, this warranty does not cover Accidental Damage, Misuse, or Wear and Tear.
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How long does it take for an RMA to proccess?
We usually process returns within 1-5 business days after receiving the return package in our warehouse. If you need your return processed sooner, we are happy to prioritize it upon request.
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Can I get my rejected items back?
We can return any items that are rejected from your Returns upon request. Just give us 1 business day to process the request and locate your items. Once processed, we'll include them in your next order with us. If preferred, we can also set this as a default option on your account.
Account
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How can I add a new card to my account?
A new card can be added to your account during checkout. Simply enter the new card information during checkout, select "Save this card for future use" and finishing checking out. Once the order is placed, the card will be saved to your account which can be used for any future purchase with us.
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Do I need to set up an account to make an order?
No, if you do not want to set up an account with us we have the option to checkout as a guest. All you'll need is your contact and shipping information!
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How do I reset my password?
If you can't remember your password, we'll need to reset that for you. Simply click here to change it.
Orders & Shipping
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How can I track an order?
You can check the status and track an order in the "My Orders" section of your Account Dashboard. You will receive an email with the tracking number. The order can be tracked via 3rd party providers like Royal Mail.
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How can I cancel or change an order?
If you do need to cancel or modify an order before it ships, we can take care of that as long as it has not shipped out of our warehouse. Send us a message including your order number, and we will assist you.
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What delivery options do you offer?
UK Delivery
Royal Mail Tracked 48 – £4.95 Estimated delivery within 2–3 working days. Fully tracked from dispatch to delivery.
Royal Mail Tracked 24 – £5.95 Usually arrives within 1–2 working days. Perfect for quicker delivery.
Royal Mail Special Delivery (by 1 pm) – £11.95 Guaranteed next-working-day delivery by 1 pm, including full tracking and signature on arrival. (if ordered before 4pm Monday-Friday)
DHL Express – £14.95 Premium next-day courier service to most UK addresses with real-time tracking. (if ordered before 4pm Monday-Friday)
Please note:
That if you order next day delivery on a Saturday or Sunday, this will be dispatched on the Monday and arrive on the following Tuesday.
Our next working day service is available for UK mainland only. The service is not available for Northern Ireland, Isle of Man, Scilly Isles and Highlands and Islands. Working days do not include weekends or bank holidays. The channel islands are classed as an 'International service'.. -
What should I do if my order is missing?
We're sorry to hear your order hasn't arrived!
If you're in the UK and your order hasn’t arrived within the estimated delivery window provided in your shipping confirmation email, here’s what to do:
Check your tracking link – this is usually the fastest way to see the latest update.
Still no update after 10 working days? Please get in touch with our Customer Service team within 21 days of your order date so we can investigate and help resolve this for you. -
There's an item missing from my order, what should I do?
We’re so sorry if something is missing from your order — let’s get this sorted as quickly as possible!
First, please check your email (including junk/spam folders) to see if we’ve sent you a message about an out of stock item or a split shipment (your order may arrive in more than one delivery).
If you haven’t received any communication or if you're unsure, please reach out to our Customer Service team with your order number and details of the missing item, and we’ll look into this for you right away.
Payment
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What payment methods do you accept?
We accept payment from Bank transfer (BACS), Credit or debit cards, PayPal, Credit account (for businesses/accounts opened subject to approval)
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Experiencing problems paying?
Oh no! Please try an alternative payment method or contact our Customer Service team and one of our representatives will help you as soon as they can!
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My discount code didn't work?
Firstly, please check that you’re entering the discount code exactly as it appears (case sensitive) and check that the code is still in date and has not expired.
Secondly, please check the T&Cs of your code, if the item is in sale or in a certain category the discount may not be valid on this product.
If it’s still not working, please contact our Customer Service team with your discount code and we will be able to advise you further.
